Miro Experience
November 18, 2022

Miro Experience

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

Miro is used for Kanban Boards (daily meetings), user flows in app mock-ups, and a whiteboard alternative for remote workshops. It serves mainly as a substitute for wall-posters and post-its with the immense benefit of not requiring all participants to physically be in the same place (which we often are not).
  • Creation of (relatively) pleasing boards is extremely fast and requires no onboarding
  • Real-time collaboration in remote-workshops works well
  • took a long time to figure out, but the auto-arrangement of cards is a neat feature
  • Basically, this approach brings the messy post-it-on-cardboard tradition to the digital world. It's not a better solution, only more accessible remotely.
  • Miro seems to have dozens or even hundreds of different functionalities and integrations. I have not even looked at 95% of them, and have not really been encouraged to do so either. If those functionalities really bring benefits, users should be more often reminded/hinted when they could benefit from using one.
  • Board Search and Navigation is not very intuitive. I basically only use direct links shared by colleagues since I have little trust in finding the right resource in a timely manner via navigation..
  • Miro is not directly tied to business objectives, it's more of a supporting tool
  • many colleagues really like working with it; especially appeals to more 'creative' / less structure-oriented people
  • swift navigation even for larger boards
  • little to no onboarding for newer colleagues needed (if you only use base functionalities)
Since this question cannot be skipped: I was not involved in the integration of Miro.
I have joined the organization after Miro was introduced, so I cannot give any feedback on any direct changes that Miro brought.

However, I remember a former employment where we had two physical Kanban boards in different office locations which had to be synced manually.. This was an absolute pain and I am happy that we do not need to worry about such things any more.

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Miro is a really good solution for boards where a team wants to collaborate remotely. A Kanban board for daily standups is a typical example.
It's also suitable to create flows with mockups which illustrate (for example) user-flows for different users or interactions.

Personally, the endless canvas with endless zoom always makes me suspicious if I have missed something in boards created by other colleagues (they might be 1.000.000 times smaller, thousands of pixels away..), but that's not a major drawback.

Miro is less suited for structured work - in many cases, lists or tables structured on a restricted canvas (something like Word or Powerpoint) are more appropriate.