Item: Miro
Rating: 7
Author: Jamie Norman

Use Cases and Deployment Scope

We use Miro for collaboration between product management, development, research, and design teams. Here are a few ways we use it:

wireframing
design workshops
note taking
presentations
planning and strategy

Pros and Cons

Allowing multiple users to collaborate on features and designs
Workshops
Taking notes

I wish the user could control the shortcut keys to align with other similar shortcut keys in frequently used software, particularly design tools. It's frustrating to switch your brain when jumping between tools
the selection model is really annoying. For example, when you drag/move an object, it unselects it immediately. So you have to click it again to select.
copy/paste can be very slow
pasting a lot of screen grabs can really bog down the UI
arrow connections between objects are great when you want them. Often you don't but end up connecting objects accidentally because the handles are so sensitive
would love to have more control over text within shapes, as you do when just using text tool. It's weird that options are different.

Return on Investment

Miro allows our project teams to have a shared source of truth and place where they can contribute, ask questions, and share ideas
Productivity and communication are greatly improved by having this tool
Miro's templates provide a great starting point for a lot of the types of collaboration we do, so we don't have to reinvent the wheel.

Ease of Integration

I haven't seen much integration with Miro. A little in Sketch, but it didn't work well

Collaboration

It's essential for collaboration across distributed teams, but also allows us to keep record of the work/project

Key Insights

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

It has very similar features to the others mentioned; a lot of the basic functionality of using objects, text, and sticky notes. It seems to have the same learning curve as a result. However, we have now switched over to Figma for design and it would be nice to have more seamless integration with the white boarding tool.

Other Software Used

Figma, Webex App, Sketch, Microsoft Powerpoint, Jira Software, Atlassian Jira Align, Adobe Illustrator CC, Adobe PhotoShop, Tempo Timesheets - Time Tracking & Reports, Microsoft SharePoint

Likelihood to Recommend

It's a great collaboration tool, but it can have some challenges in learning.

Business Processes Supported

Wireframe for UX feature planning — working through design and sharing with stakeholders
UX Research note taking
Stakeholder alignment workshops
Product requirement templates

Likelihood to Renew

I'm not in charge of renewal, but I anticipate we would continue with Miro into another contract

Usability

It's pretty easy to use. My gripes are with some small idiosyncrasies with selection behavior with objects and editing text. When I move an object, it automatically de-selects it when I am not done with it. I have to click to select again. Text control is challenging and could be improved. It could use a little more styling capability. It's also weird that it behaves differently in a shape then when using the text tool.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

sticky notes

Difficult Tasks

moving groups of objects
connecting objects is too sensitive

Making collaboration within teams much easier

Overall Satisfaction with Miro