Miro is a pretty good product but their company is tone deaf and their licensing is confusing and constantly shifting.

Their licensing model is confusing and restrictive, which makes adoption in my workplace difficult. Specifically, there isn't a need for every person in my org to have an enterprise license when a lot of people just use it for contributing during meetings to other people's boards and don't really take advantage of all the features available under that license.

Auto-promotion of licenses is difficult to manage.

Miro seems to be quite tone-deaf when listening to community feedback. They drop features and functionality based on misinterpreted data, even when large parts of their community depend on those features for their workflows. They seem to be removing power user features year over year for more "consistency," but it just makes those of us who are power users and push for its usage at our organizations simply start looking for other products.

It feels like they constantly change things that are available in each licensing tier. Something available to you one day will not be available the next unless you move to a different licensing tier. Dealing with Miro's licensing and constant shift of expectations and features, there is a frequent headache, especially for organizations that have stringent procurement rules (like government agencies).