Miro is almost perfect
February 14, 2023

Miro is almost perfect

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

Miro was present for design teams prior to 2020, however when our organization went fully remote, the need for a digital whiteboard solution grew. Since then, our organization has gone "remote first" acknowledging that our future of work will have a remote presence always.

With this posture, we have used Miro primarily for one-off use cases and for big room planning. The user base has varied with intermittent use, but as we have created more templates, we have seen adoption increase.

Pros

  • Template library
  • Digital collaboration / virtual whiteboard
  • Integrations (with Jira and Google Docs are our primary ones)

Cons

  • Some capabilities where we go back to Lucidchart (architecture diagrams, process flows, etc)
  • Design components / effort required to make "slides" is a lot
  • Performance / sometimes the quantity of users or linked docs can consume a lot of resources
  • Onboarding experience and licensing model - we are actively trying to address this, but our FLP program experience was painful.
  • Honestly has been challenging to create consistent use - intermittent use impacts a strong business case
  • Where we have used Miro (eg PI Planning) it is highly preferred. Where there is tool overlap (eg we have Lucidchart / Spark) there is nothing driving us to Miro other than a desire to consolidate duplicate toolsets.
  • The ability for an executive audience to consume Miro is challenging. there is a learning curve and sometimes these boards become the "kitchen sink". Ability to extract and mirror content on a summary board with linked updates (single sourced content) would be amazing!
It's been bumpy. Having to do user audits on our Flexible Licensing program was awful. And caused user disruption. We are on a new license plan now, which is so far so good, but also we have not taken the effort to re-roll to users and use the total set of seats we are paying for.
Mostly good. However there are some under-explored areas. Eg we will need to do a migration from Lucidchart / Spark if we select Miro as the future destination product for digital white-boarding and there are some feature gaps / issues with regards to feature parity or the level of user effort required to move "the cheese".
This is Miro's super power and the primary driver that it's part of our IT footprint.

Do you think Miro delivers good value for the price?

No

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

We are using 2 products today and need to wind this down to one in 2023. But Miro wins at templates, multi-user collaboration, and I love some of it's differentiating features (Eg presentation mode)
I have in fact recommended Miro many times for workshop type sessions where we are fully remote and seeking to create a collaborative environment for the participants.

Using Miro

  • PI Planning
  • Design sessions
  • Ad-hoc visual collaboration
  • Augmenting presentations
  • Whole project plan and supporting artifacts in one place
  • Linking Jira issues and ideation / backlog sessions
  • Replacement of other tools, such as TeamRetro
  • More templates, standardization, etc.
  • More integration capabilities beyond current (high value) set
We need to consolidate tools, but Miro is tipping positive as from a cost/ capabilities set our contract is becoming more competitive WRT value prop.

Evaluating Miro and Competitors

  • Price
  • Product Features
  • Product Reputation
  • Other
We have a cult like following with Miro and our design teams that heavily tipped the scales in our purchase decision.
We did a full fledged evaluation and it was the voices of a few that tipped the scales. I don't think we understood the cult like adoption or impact of considering removing Miro at the beginning of our evaluation. Cost or feature parity mattered little to that audience. Since then, our runner up has merged licenses (Lucidchart and Lucidspark) so there is now overlapping capabilities and increased cost driving a re-evaluation. I don't know that we can pre-vet the adoption impact, but it's front of mind.

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