Item: Miro
Rating: 10
Author: William Lyle

Overall Satisfaction with Miro

Use Cases and Deployment Scope

I leverage Miro for both personal brainstorming, and collaborative working sessions.

As in IT Business Process Analyst Miro has allowed me to map out system and business processes in real-time working sessions and identify improvement opportunities with a wide audience of business and IT stakeholders.

Illustrating the end-to-end system and process flows helps to drive alignment between IT, Sales, Service, and Back-office teams ensuring a smooth customer experience.

Pros and Cons

Pros

I love brainstorming on the unlimited canvas
Building process flows in real time has been a game changer
The ability to have other users access, comment allows the team to collaborate effectively when calendars are tough.

Cons

I personally love the tool. The Miro team has done a great job of adding features over the last several years.
Adding the ability to pick custom colors, and add them to a custom color list, which could be shared at the board, or team level would be awesome.

Return on Investment

Cost savings through improved system and process design
Speed to Market through effective collaboration
Personal productivity by organizing and tracking notes from various sources in my personal brainstorming boards

Usability

Miro has been very easy to pick up, with less time required to learn than any other process flow tools that I have used in my career.

Tool Usage

Brainstorming and process flow tools are awesome.

Reduced Tool Overload

I no longer use any other tools for process mapping or brainstorming. I can link directly to processes and notes documented in Miro from our Confluence pages.

Alternatives Considered

Miro provides a more intuitive, and accessible platform for collaboration, and the unlimited canvas is a game changer

Key Insights

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Other Software Used

Atlassian Confluence, Microsoft Powerpoint

Likelihood to Recommend

I have recommended Miro to a number of folks, and use it personally outside of work to organize and plan projects at home, and in my volunteer roles.

Comments

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Game changing tool for aligning business and IT users