Mitel MiCollab doesn't stack up to the mighty Microsoft Teams
January 29, 2021
Mitel MiCollab doesn't stack up to the mighty Microsoft Teams
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Mitel MiCollab
Our organization used to use Mitel MiCollab as a soft-phone, team collaboration solution, but we have switched to Microsoft Teams a couple years ago as our collaboration solution. MiCollab was used across the entire organization and the main purpose for it's use was to couple a user's phone with their laptop, instead of a hardwired desk phone. This enabled employees to have access to the company phones when working from home, or hot-desks. It supported a flexible work environment.
- Easy access to company phone and voicemail, no matter where you are working
- Instant messaging worked well for quick questions/conversations with colleagues
- Screen share feature worked well
- Initial configuration and set up was a bit painful
- Mobile app was not useable. Lost connection and log-in too many times.
- Lack of user customization
- I'm not privy to the overall ROI from the enterprise perspective, but our organization switched to Microsoft Teams a couple years ago, if that is an indicator
- Microsoft Teams and Slack
MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors.
Do you think Mitel MiCollab delivers good value for the price?
Not sure
Are you happy with Mitel MiCollab's feature set?
Yes
Did Mitel MiCollab live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Mitel MiCollab go as expected?
I wasn't involved with the implementation phase
Would you buy Mitel MiCollab again?
No