Item: Mitel MiCollab
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use Mitel MiCollab for end users when they are working from home due to the pandemic. It has become more mainstream for end-users to use MiCollab at work as well as they prefer it over the traditional desk phone. This has helped greatly due to our phone system and end-users getting calls from the operators.

Pros and Cons

Easy to use interface for non technical users.
Lots of options to setup for end users.
Headsets are comfortable and better than old handsets with desk phones. MiCollab allows users more comfortable phone calls.
Call quality is great.
Chat feature is great.

Would be nice to see phone numbers on Voicemail as it only lists time and internal phone numbers as external numbers are listed as unknown and not everyone leaves a callback number.
Allow users to change settings for audio and mic without having to be on an active call.
The sound sometimes is an issue where end users cannot hear the other person or vice versa. Maybe a specific driver would solve the issue?

Return on Investment

This has been a great investment for the company I work for.
The only downside is end-users getting one headset for home and work as some have broken them during transport and each headset is over $100 which can get costly if there are a lot of users and they break their first headset.
Headsets are not fully needed as PC speakers can be used as well as the internal mic but then all calls are similar to putting someone on speakerphone.

Key Insights

Do you think Mitel MiCollab delivers good value for the price?

Yes

Are you happy with Mitel MiCollab's feature set?

Yes

Did Mitel MiCollab live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mitel MiCollab go as expected?

I wasn't involved with the implementation phase

Would you buy Mitel MiCollab again?

Yes

Other Software Used

GoToAssist, Snagit, Zoom

Likelihood to Recommend

MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.

Mitel MiCollab Softphone That Replaces Your Desk Phone!

Overall Satisfaction with Mitel MiCollab