Say Goodbye to Unorganized Email Forever!
December 19, 2020
Say Goodbye to Unorganized Email Forever!
Score 10 out of 10
Overall Satisfaction with monday.com
- Time Saving--The search engine is excellent compared to our email search options, which often were fruitless and resulted in lost productivity with people asking each other, "Did you get my email?" and "Can you find this email or that one?" It was a mess.
- Project Management--We love that our one company can have as many boards as we need to logically divide workflows. Before, again, our only option was email, and that got very confusing for different departments.
- Team building--We can link from board to board and really see how all our parts come together and make up one team. That's not just productive but also inspiring and good for morale.
I work for a national television production company and we use monday.com to separate and organize workflows for production and content teams. It's also the go-to destination for client contracts and the idea bank for items we can easily discuss, consider, and schedule. It primarily addresses the problem of too many emails and constantly searching for communications on certain projects.
- Organization of tasks (name, owner, date due, client, etc.)
- Sorting of tasks (we love sorting by due date)
- Filtering of tasks (we love seeing only our tasks and not everyone else's)
- monday.com creates many emails because we need notifications whenever our boards are updated. So while it's 'organized chaos' on monday.com, notifications add to information overload. You just have to know how to set up smart inboxes and cordon off all those notifications and deal with them in the manner that makes the most sense to you.
- Missing functionality: We need notifications for upcoming due dates. Currently, we only have notifications for project run dates. This can be set up with third-party apps or recipes, but we think this should be a core feature.
- Privacy concerns: Only the business manager can request a pulse's update to be removed, even if you created the pulse and have a distinct username. This is unacceptable. You could accidentally paste in your bank account number in a pulse, delete the pulse, but the number itself would show up in the status updates on the back end, for all to see. We know this is true because it happened to us. Unacceptable.
I give it a 5 because I'm a user, not the account owner, and can't comment on the other templates. What I see is what I get, basically. However, the template we use is very usable, logical, and doesn't require much training to understand and dive right into. Just create a pulse and fill in all the other blanks to the right!
Customer support is extremely streamlined. We love that there's a 'drop everything' option and the helpdesk will address your concern as fast as they can. We've never waited more than half an hour for assistance, and that's great for productivity and efficiency. The reps themselves are knowledgeable and professional, and it's a pleasure to ask them questions and get quick answers.
We haven't noticed much downtime with the service. I can count maybe two or three times that monday.com was down when I really needed it, and that's over a year. I've had far worse experiences with WordPress and social media than monday.com. It's pretty reliable, and any downtime is forgivable because it might last an hour or less.
Do you think monday.com delivers good value for the price?
Are you happy with monday.com's feature set?
Did monday.com live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of monday.com go as expected?
I wasn't involved with the implementation phase
Would you buy monday.com again?
monday.com is well suited for large project teams and those who telecommute and need to stay in touch on every step of a project. monday.com is not suitable (or at least is less suited) for individuals who work alone and aren't accountable to anyone. There are free alternatives with similar functionality. You'll pay a premium for this service, so you should have a budget.