Item: monday.com
Rating: 10
Author: Stuart Chell

Return on Investment

We are delivering projects quicker, meaning we can invoice more.
We are spending less time on admin.
Sales process has improved, meaning we are selling more.

Use Cases and Deployment Scope

We use it for project management, sales, HR, and training resources.

Pros and Cons

Project management
Sharing information
Tracking staff workload

Time tracking is very poor, we returned to Clockify for this.
GDrive integration brings results up based on last edited, whereas searching for the file would be better.
More free training would help us get more out of the system.

We find that most new staff have been able to get familiar with the system within a week of employment. It did not take long for us to start using it for other business processes beyond the ones we originally purchased it for.

Support Rating

We have only had a couple of times to use customer service and do not have any complaints. For billing, it was excellent, in terms of troubleshooting and how we could use the software for our business processes, they were ok.

Reliability & Availability

The system exceeded our expectations in terms of performance and we are extremely pleased with our purchase.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

We use it right across the business and really do not have any complaints. The regular updates mean that it is constantly improving as well.

Love this software and we constantly find new uses for it

Overall Satisfaction with monday.com