Item: monday.com
Rating: 10
Author: David Wozniak

Return on Investment

Time savings
Improved communication
Centralized planning and scheduling
improved employee adoption
Improved workflows

Use Cases and Deployment Scope

monday.com is being used by many of our departments and being adopted by more this year (2021). We used other team management tools in the past, but monday.com helps us combine project management, team management, task management, budget management, and more in one place, so we aren't jumping around using multiple tools, and it allows us to lead our teams locally and remotely.

Pros and Cons

Project management: I haven't found any project management software that can handle the complexity of the projects that I am able to run with monday.com
Team management: I can build boards to manage teams locally and remotely with ease, check task and project statuses without bugging them for updates (they love this part), and help manage timelines without manual updates
Task management: Recurring tasks, submitted requests, team updates - it's all possible with the amazing features and automations available on monday.com
Linking items across boards!!! This is the ABSOLUTE winner for me. I live and breathe by linking these boards; they let me create summaries and overviews for different stakeholders, and I don't pull my hair out in the process.
Subitems: The recent addition of subitems has taken our ability to manage details to a new level. It's great to specify more details that I need to have acknowledged and completed while keeping groups of items streamlined and uncomplicated

Mobile: I love the mobile interface for my team but I wish I could archive and delete items as easily on the mobile app as I can on the desktop version.
Users accounts: With the way we manage our teams it would be nice to have more flexibility with the number of users we add, rather than being limited to chunks of 5 at a time, etc.

Usability

Monday.com is very intuitive and easy to use. I find that for employees that come from other styles of management or that are used to managing their own time and tasks, it does take a bit of time to get used to the flow, integrate into the updates and statuses, and adopt it completely. I love that it is so seamless between web, desktop, and mobile versions, and very easy to use once built up correctly for a project.

Support Rating

I have always had swift and thorough responses to any inquiries I have made. the customer support team has always made sure they understood my questions or concerns and provide an excellent solution or response every time. Thankfully the majority of my inquiries have only been to add team members and integrate more departments because monday.com has continued to be the best tool we have in our organization.

Reliability & Availability

I have had 0 downtime or latency issues while using monday.com The performance, functionality, and uptime has made for a great experience. We run some very critical departments on monday.com and the fact that we have never had issues with downtime or reliability issues has made it a no brainer to continue to expand and develop our use of the software.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

I find monday.com most suited for teams, projects, and tasks. I did use monday.com as an individual for a while, but It was quite hefty for a single user. I wasn't fully utilizing the features. I found it best for a team or group of 2 or more. Also, the more complicated the working environment and tasks/projects, the stronger monday.com performs, and the greater the benefits are felt.

Monday.com can handle anything you throw at it, and more!

Overall Satisfaction with monday.com