Item: monday.com
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We are using Monday to manage and track customer concerns, to send automated emails to customers regarding their concerns, track too many things with our company to list. We use Monday across our entire organization. It has helped us to be punctual with our concerns check-ups, it helps us to refresh ourselves on what the original concern was, it helps us track the progress of our product's performance once our suggested adjustments are made, etc.

Pros and Cons

Helps organize
Helps track
Helps project management

It would be nice if I could add embedded links with specific, chosen text, into my automated emails to customers that have concerns with their grass (our product).
Integrations could be a little smoother from our website.
It would be nice if product concern photos could be added directly from our online form from our website to our concerns board [on] Monday.com

Return on Investment

Positive effect on project management.
Positive effect on saving time.
Has really helped a lot of employees without a lot of experience in certain aspects of the company get a better handle on how to approach certain projects and clients.

Usability

Monday.com has literally been life-changing in many aspects of our company, but especially our concerns department. It has saved me so much time and has increased our companies customer reviews online because our communication has been much better and we've been able to track the progress of our product once the customers contacted us with an issue. It is saved us so much money on customer refunds. It has increased trust from our customers because our communication has been smoother and it is much easier to catch ourselves up on specific notes and in much less time.

Support Rating

Monday.com's customer service has always been very responsive and in a timely manner. They always offer great suggestions and help guide [me] through troubleshooting and any issues I've ever had. I almost always get an immediate response with very helpful directions. If they are not immediately able to help me, customer service is always more than happy to do research on their end to get me the resources I need to troubleshoot and guide me to a solution quickly and stress-free.

Reliability & Availability

Monday.com is always adding amazing new features even though the features originally blew our minds. The versatility of the platform has allowed us to improve productivity, increase cells, decrease money losses [due] to unsatisfactory concerns resolutions, has enabled us to efficiently address customer concerns before things get out of hand which directly affects product loss, etc.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Zapier, Outlook4Gmail, Slack

Likelihood to Recommend

Monday.com is a great way to track each employee's progress on projects, delegate projects to employees, track inventory, keep track of customer concerns, etc. I honestly can't think of any scenario where Monday.com wouldn't be appropriate for a company because it is so versatile and with all of the automation and integrations and apps that you can add, I can't imagine anyone not being able to find at least one use for Monday.com.

Literally life-changing platform

Overall Satisfaction with monday.com