Monday - and every other day of the week, this software wins.....hands down!

We currently use Monday.com as a sales & CRM for business and schools. This feeds into sales forecasting and invoice management. The whole customer journey is managed on Monday.com, from prospecting through to live delivery and renewal. We use automations to connect workflow between departments, receive and manage customer contact through our website and to send standard communications to our customers. We then use it to manage project delivery for our customers (linking schools to our business partners). We use dashboards and board views to manage teams. Boards are set up to track marketing and social media activity, business priorities, KPI's and team collaboration (including guest access where appropriate, as we are part of a larger group of companies so cross subsidiary collaboration is easy using Monday.com This brilliant system allows us to set up completely customisable boards for each area of the business yet feed into top level performance tracking. It makes collaboration/communication and accountability easy when working in a small team or part of a larger collaboration. For our customer approach, it has seriously reduced the amount of time spent on transactional activity (which are automated) so that our team can spend more time on the relational customer contact.

It is inevitable that as the platform grows, there will be performance glitches. These do not massively affect our business and are an acceptable pay off for a product that is under continued improvement/development. We use Monday as our main operational business operation software and whilst there are temporary moments where uploads don't happen or the platform is slow, it's not too bad.
I love the fact that we can test beta features, provide feedback and see the changes being implimented in real time. I guess some people might forget from time to time that a feature in beta mode will not be in it's perfect operating state (which is why Beta exists). I would much prefer to be able to benefit from new developments as early as possible and feed into the final version of those from our experience.