Exactly what my business was missing!
March 11, 2021

Exactly what my business was missing!

Stephen Haggerty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

  • This has saved us from angry clients, and led to keeping more customers.
  • This has saved us from having to re-do lost work, or miscommunicated expectations.
  • This has improved team communication and morale in that regard.
It is used across the whole organization. We use it to organize workflow, communicate with clients, coworkers, and submit project drafts/revisions. My team loves it, and it has saved many headaches we used to have before monday.com. The days of "where does that project stand?" are behind us, and we are very grateful!

Pros

  • Organizing project details.
  • Team communication.
  • Submitting project drafts/files.
  • Setting deadlines/team accountability.

Cons

  • An easier/more intuitive project snapshot/dashboard ("Here's what you've been assigned/when it's due/etc. on one page"). I think something like that exists but upon investigating it seemed like it would take a little work to use for our purposes.
I think it's super easy, and we invite clients to use it who have never used it before and we receive little to no questions or negative feedback.
Support is great! They are typically releasing updates, how-to's, etc. as far as onboarding and training you on the platform. And the few times we've had to reach out to support they've responded quickly and efficiently. Couldn't speak much higher of the monday.com customer service team, we appreciate all that they do for us.

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Considering how many problems this fixed for our business, I would highly recommend monday.com! Before monday.com, I would regularly hear from clients wondering where their project stood. We also would have some level "he said/she said" and there wasn't always a paper trail to know what really happened. Now we push all project conversations to this platform and these problems are near non-existent!

monday.com Feature Ratings

Project Management
9.1
Task Management
10
Resource Management
8
Gantt Charts
6
Scheduling
8
Workflow Automation
10
Team Collaboration
10
Support for Agile Methodology
Not Rated
Document Management
9
Email integration
10
Mobile Access
10
Timesheet Tracking
Not Rated
Change request and Case Management
10
Budget and Expense Management
Not Rated
Professional Services Automation
8.0
Quotes/estimates
8
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated

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