Overall Satisfaction with monday.com
- Improved case and task management.
- Increased visibility to what everyone is working on and the status.
- The entire team had adopted this solution 100%.
- Now others in the organization outside of IT want to use it!
Our IT department is using monday.com to receive IT support and system change requests through web forms or emails, assign those requests to IT staff, and track the estimation, timeline, and status of the requests. It provides us with an easy to use, scalable solution for managing our teams and requests from end-users.
- Track tasks and assignments, their owners and status.
- Create useful automations and workflows very quickly.
- Communicate easily with entire team about individual tasks or activities.
- Automations should reflect who the item / pulse was actually created by, not who created the monday.com instance or the automation itself.
- It would be great if we could use the tool to manage timesheets for our team.
- The reports and dashboards could use a little more flexibility / functionality.
- Automations should be expanded to include Microsoft Exchange users, not just Outlook and Gmail users.
- Would be great if we could better tailor how email notifications look.
The system has been available pretty much whenever we've needed it. The one time it wasn't up in the past year and a half since we've been using it, monday.com sent out a notification that they were aware of the issue and were working it. The issue was resolved very quickly also.
Do you think monday.com delivers good value for the price?
Yes
Are you happy with monday.com's feature set?
Yes
Did monday.com live up to sales and marketing promises?
Yes
Did implementation of monday.com go as expected?
Yes
Would you buy monday.com again?
Yes
monday.com Feature Ratings
Evaluating monday.com and Competitors
Yes - We were previously using JIRA, but wanted something a little more flexible, [that] had automations, and that we could also utilize to see our tasks on a Gantt Chart. Monday.com could do everything JIRA does, plus all of these additional items, and more! We made the switch to monday.com a year and a half ago and never looked back.
- Price
- Product Features
- Product Usability