Item: monday.com
Rating: 10
Author: Wes Reder

Return on Investment

Better team coordination.
Better distribution of work loads.
Better visibility of current projects.

Use Cases and Deployment Scope

We originally purchased the software because we had all gone into quarantine and needed a way to share our daily work with each other. Our marketing department handles quite a few different roles here, so we have weekly meetings where we all share our schedules and completed tasks.

Pros and Cons

Organizing work loads.
Team communication.
Status updates.

Possibly add templates pre-built for certain kinds of teams.

Usability

We are very happy with this software - it is safe to say that we would have had a [bad] time during quarantine if we did not employ this software.

Support Rating

The only time I needed customer support was during the early days of quarantine. It took several days to get a call back, but I assume that like the rest of us, [they] were overwhelmed with adjusting to the new ways. The initial call was very good and helpful. Since I have not needed to call back since then, I don't have a frame of reference to comment on current status.

Reliability & Availability

Already covered in previous statements - very good software, very happy with purchase.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

For me the best feature is the ability for all members of a team to remote in and share schedules. Team leaders are able to look over the members' work schedule, and allocate or redistribute tasks when a member is overwhelmed or a different member is out of work.

monday.com saved our team during quarantine

Overall Satisfaction with monday.com