Item: monday.com
Rating: 10
Author: Dina Belon

Overall Satisfaction with monday.com

Return on Investment

The ROI has been quite positive for our organization. We have a number of key members that use the tool and we have occasional viewers that are free, so the mix of user types have been a good value for us.
We have had strong adoption across multiple departments, which was organic and not dictated. Team members have really chosen to adopt it because it makes their day easier.
We have utilized templates extensively and that is a significant time saver.

Use Cases and Deployment Scope

monday.com is being used by our organization across multiple departments. It started in the real estate department for project management and grew organically, after two years it is now used by Operations, Administration, Real Estate, Sales, and Marketing departments. We needed a tool that would provide accountability and visibility for teams working in multiple locations.

Pros and Cons

Pros

Tracks activities that have deadlines, sends reminders and provides visibility.
Automation that allows for inventory tracking, sold something, removed from inventory, at certain level, create a reminder to order.
Team task management.
Project management.
Campaigns that have many people participating in the completion.

Cons

Speaking to someone at monday.com to get advice/guidance how to do some of the more complex things.
Subtasks have improved, but we still run into limitation such as not being able to quick move a task to be a subtask.
Timeline view is not visually helpful on most of our boards. The new Gantt view is better.
Online Docs location is not intuitive.

Usability

I know there are still tools that we haven't used yet, the fact that monday.com is always improving and adapting is one of its best features. If you don't see what you need today, just wait someone is going to create it. You are likely not the only person that is looking for a specific tool.

Support Rating

When we get a chance to speak to someone all the customer support people are great. We do feel we get pushed to chat too much when we have a difficult or challenging issue and we just need to speak to someone in person.

Reliability & Availability

It is intuitive and the ability to quickly and easily start using it is a major benefit. As team members become proficient they begin to naturally expand into more the of features and we have found that it is rare something doesn't work as designed. We do have times when we wish something would work slightly differently but the adjustments that come out often solve those stumbling blocks over time.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

It is great at:

An individual tool to organize your work.
A group tool to organize multiple people trying to complete a more complex project or campaign.
Creating accountability to deadlines.
Breaking down silos so that departments can see what everyone is doing and how it ties to them (transparency).

What can be challenging:

It takes some discipline to use it and stay on top of entering information, behavior change to have it always open and using it as a tool not just a reporting platform is key.

monday.com Feature Ratings

Comments

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monday.com Makes Me Love Mondays Again!