Overall Satisfaction with monday.com
We use monday.com across two departments at the moment: Marketing and Business Development. Marketing originally brought it on to create a project management platform for open team transparency of workload and creating a repository of completed assets for reporting. We have become more comfortable with the abilities and are working on creating a marketing project request system, and implementing that across the firm to streamline processes, automate workflows and thus, increase work efficiencies. We see great potential for this product across our other operational functions and continue to share that value proposition to other departments. The capabilities make this easy for any company in any industry and is customizable without the complexities of typical customizable tools.
- Surveys and Forms via the "Forms" function: Creating surveys (anonymous or not) and forms (with or without required fields) for data collection that automatically organizes the inputs in columns that are easy to export to excel.
- Automations: You can build in reminders, via text or email, to individuals at any frequency. You can literally build out an entire workflow through automations. While it may take some thought and a little time on the forefront, the efficiencies it builds in over time is quickly made up.
- File housing / control: There's a "file" capability that allows you to attach a file to a line item, which helps with the most recent file housed in one place where the current status or updated date column can be notated alongside it. Again, truly customizable to your business need.
- Communication: There are many ways to openly communicate and "ping" but you can also build in automated reminders that are customized messages based on the specific project/need. So it's not your typical canned "monday.com reminder, click here for more," it's "-- Kelly needs your feedback on by EOD today. Please update status to "reviewed" when completed." Little things like this go a LONG way when you're targeting a specific audience for a precise need.
- File management. They have a files column, which is GREAT, but it'd be great to see upload date of each file and be able to change the file name in monday.com for optimal version control.
- Adobe Product integration is limited to FinalCutPro and Illustrator, I believe? It would be ideal for them to roll it out to the entire suite, but I presume that's on the horizon.
- The lack of customer / client support at the onset was disappointing. Because we were a five-person team testing the product (makes sense why they didn't assign an account manager to us), it took us a full year to learn the tool in order to value prop it to the firm. We were continually directed to videos and general orientations that often didn't meet our operational need. That being said, there are A LOT of resources ranging from videos to blogs to support the majority of the needs/asks, so we figured it out.
- I believe my inabilities are based on the subscription I have so I unfortunately can't complain about monday.com here. They are one of the few organizations I have noticed that know who to partner with and how, and stay on top of how to amplify their product to the next level to stay competitive with the market needs, which is insanely impressive considering its industry-agnostic nature.
- Increased efficiencies (time savings).
- Created a functional "hub," centralizing our department's projects.
- Reduced administrative burden.
Exceptional performance. Functional features. The product is always building and growing and seems to be receptive to feedback to drive actionable change for optimal user experience. The column options are more than sufficient for our needs. The variety of column offerings really amplify our individualized monday.com experience.
Do you think monday.com delivers good value for the price?
Yes
Are you happy with monday.com's feature set?
Yes
Did monday.com live up to sales and marketing promises?
Yes
Did implementation of monday.com go as expected?
No
Would you buy monday.com again?
Yes