Item: monday.com
Rating: 10
Author: Jeremy Andrus

Return on Investment

We have saved a considerable amount of time in our workflow due to the automations provided in monday.com. Being able to advance a project and updated appropriate users at each phase/step has reduced the number of emails we've needed to traffic.
We have saved considerable email server space with the ability to provide discussions and reviews in-app (whether desktop or mobile) and can traffic PDFs and images this way.

Use Cases and Deployment Scope

Currently, Monday.com is used in our Marketing department. Primarily used to manage design project requests and review, it is also used by our events team to manage all aspects of an event (brainstorming to planning, to management of signage and other supporting requests). Combined, this team makes up roughly 17 users within the marketing department.

Pros and Cons

Monday.com is extremely fluid in how it can be set up. You are provided with a lot of template options, but can easily twist and bend into whatever you need it to be.
Their support is top notch. They are always quick to respond and will continue to follow up until everything is taken care of.
Monday.com is extremely user friendly, making onboarding an easy task.

Version control of uploaded documents would be great. Rather than creating new updates to post the current version, it would be great to save on top of the existing document.

Usability

I love the templates provided because they help you envision what is possible. They are simply a jumping off point. We've started with a template, but you wouldn't have any idea of that now when looking at our boards. Most templates provided for other project management software systems (in my experience) kind of keep you within a certain gate and limit what you can do. We have been very successful in molding the initial template into everything we've needed for our workflows.

Support Rating

This is definitely a huge strong point of Monday.com. Even when I think it might be after hours and plan on a longer response time, they come through with a quick and friendly response. I've never been met with an "I don't know" or a simple "Yeah, that's not possible to do." They've either had the response, made sure to track down the answer in a timely manner, and/or not only explain the limitation but also add whether it's something they're already working on or what they will do to make sure the info reaches the right team.

Reliability & Availability

We use Monday.com via web, desktop app (on Mac) and mobile app (both Android and iOS). In the 2+ years we've been using Monday.com, we've only encountered some amount of downtime twice. And in both instances, if one access point was down (say mobile), we've always been able to achieve what we needed to do via web or desktop app. There's always been at least one access point available to allow us in continuing our work.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

We have three somewhat related departments using Monday.com, but we each have vastly different needs at times. Being able to keep the common thread between these departments and still implement our differing needs and have it all still work seamlessly has been a huge benefit. The ease of onboarding new users has been a tremendous help. I've had a few users that have been able to pick it up without having any type of onboarding, it's that easy.

The first case of the Monday's I've ever welcomed

Overall Satisfaction with monday.com