Item: monday.com
Rating: 10
Author: Jose Dominguez

Return on Investment

Time saving
Error saving
Resource saving
Proficiency

Use Cases and Deployment Scope

Monday.com is used across the whole organization. It addressed communication problems in between areas, simplified production process[es], and sped up turnaround times. [It] also reduced a lot of errors that translated in savings. Specifically, the customer service was affected positively and our customers are feeling the huge difference in every way. Monday.com is now a really key element in our business and everyday operations.

Pros and Cons

Works in real time
Easy to operate
Flexibility in every platform
Never fails
Great price
Easy to learn

Accounting integration
Email integration
Phone integration

Usability

I saved our business from chaos and improve[d] our efficiency in such a strong way that our sales and productivity is up probably 50%.
Monday.com has translated into more sales, client satisfaction, error savings, time savings, and an overall business wellness.
I really consider monday.com a must have for every company.

Support Rating

Customer support is rarely needed, so for example, we used [it] just one time when we started to touch base and to be sure how this service will work. Most like a first contact than a real necessity. They were very prompt and efficient, so I know they are very [good] (the best) in what they do.

Reliability & Availability

The tools like file upload, schedule with time, and production line description (we built it from scratch because we needed a very customized service) and control of all the areas is unbelievable. These guys are geniuses. All is made to make the company's everyday needs as easy as possible. I am really grateful.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

Basically, [it] is awesome and needed every moment of our day.
Not appropriate to involve actual clients with the system, but [this] is not needed. This is a management service not to be integrated with clientele.

We finally got rid of chaos and became really efficient with Monday

Overall Satisfaction with monday.com