Item: monday.com
Rating: 10
Author: Don Richards

Return on Investment

Better, quicker responses to our customers
Makes any information needed by the company officers easily available
Improves cross-department communication

Use Cases and Deployment Scope

We use monday.com company wide, everything from KPI's to tracking lost shipments to assigning daily responsibilities. Monday.com really helps with cross-department communication and allows for everyone to see where a specific item is, who it's assigned to, what its status is and many other reference points. The color coded customizable tags are freaking AWESOME!

Pros and Cons

Color coded customizable tags
Ability to assign a person to any folder, item, or group of items
The automations make it easy to set up the board one time
The ability to have multiple views including bar and pie charts

More color choices for the tags, there can never be too many!

Usability

It may take a minute to fully understand how all of the functions work, but there are a ton of useful tools available online (YouTube, etc.) to help you with any sticking points.
The ability to customize boards to whatever you need is huge. I still find new things that get me thinking "How can I use this?"
I feel like the sky is the limit as far as what I feel I can do with this software.

Support Rating

I cannot recall why I had to contact your CS, but I do recall it was resolved quickly.
I do feel like the folks at monday.com are excited about their product and are enthusiastic about helping to show off its functionality.
Not mention the video tutorials, webinars, etc. really explore the depth of this program.

Reliability & Availability

I have never had an issue with the functionality of this software that could not be fixed with a quick page refresh.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Yes

Likelihood to Recommend

I use it to track my departments KPI's, and I can put it into an easy to read bar chart, so the company officers can get the "10,000 foot view" at a glance.
I also use it to track missing or lost shipments. I can update each one when its status changes and I can set it to automatically update our customer service team of these changes to allow them to get out a replacement, or to just contact the customer to give them an update.
I also use it to make charts for shipments by carrier, shipping cost for profit, and loss reports.

Monday.com...where everyday is NOT Monday!

Overall Satisfaction with monday.com