Item: monday.com
Rating: 10
Author: Jeremy Lynn

Return on Investment

Project management tracking
Easier team communication
Time saving

Use Cases and Deployment Scope

We use monday.com to manage our customer success workflow. We have a number of clients with complicated deals that we need to be able to track in great detail. Monday.com allows us to better categorize customers, ensure we're keeping an eye on them, and keeping up-to-date on our communications.

Pros and Cons

Integrations with other services such as Zoom, Slack, and different calendars
Cell box integration for project management
Rewarding actions taken on dashboards

Better notification services
Giving an option to not have default entries when using a template
Making the linking of columns more clear

Usability

It's a phenomenal software with a brilliantly designed user experience.

Support Rating

Information sent is clear and helpful. The only suggestion I would make is less email communication.

Reliability & Availability

Works as advertised.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

Monday.com is perfect for customer success, project management, and even sales motions. I highly recommend it as a way to keep your entire team on the same page. There is so much power in the software that gives us confidence that we will able to use it as we scale.

Making Mondays Better!

Overall Satisfaction with monday.com