There was a Rock and a hard place, than there was Monday.com
June 14, 2022

There was a Rock and a hard place, than there was Monday.com

Michael Sturgeon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

We have started using Monday.com for our CRM, inventory management, Company directory, a hub for our training and onboarding, and high-level PMLC software. We have been able to address the overall inefficiencies of our different departments. We have also created a transparent workflow that allows easy access to the desired information. Information that was very siloed and hard to access prior to.

Pros

  • Quick response to help inquiries
  • Very versatile
  • Easy to use, great for teams that may not have a ton of experience with Work OS systems

Cons

  • The inability to pull contact information out of contacts without having to create a new column dedicated to phone numbers or email.
  • The inability to create automations that send emails to accounts that are not part of monday.com when certain actions or status changes have taken place inside a workspace or board.
  • Auto creation of subitems when a new pulse is created.
  • It would be nice if there was a way to further filter information contained inside the body of an email when you set up email integrations.
  • still in the roll out phase. Have not been able to track our ROI at this point
Super simple and easy to understand UI.
Have had quick responses to all my questions and they have been able to help in 9/10 situations
I feel they have done a good job of being able to offer what they are selling. Wouldn't mind to see a bit more robust toolset to cater to automations.

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

It has been able to handle really anything that I have thrown at it so far. I am still new to the software so this question may be better suited to ask in 6-8 months once I have brought all our departments and their workflow into the software.

monday.com Feature Ratings

Task Management
8
Resource Management
9
Gantt Charts
10
Scheduling
8
Workflow Automation
9
Team Collaboration
8
Support for Agile Methodology
Not Rated
Document Management
7
Email integration
8
Mobile Access
10
Timesheet Tracking
Not Rated
Change request and Case Management
Not Rated
Budget and Expense Management
Not Rated
Quotes/estimates
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
7

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