Fully customizable (but that's not always a good thing)
June 14, 2022

Fully customizable (but that's not always a good thing)

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

We used monday.com to manage our projects across marketing, from lead gen campaigns to customer comms and beyond. We set up email and editorial calendars, request flows and tracked workload. While monday.com is extremely versatile, it also requires a lot of customization for basic workflows we hoped would be set up out of the box. Even things as simple as recurring tasks were difficult.
  • Complicated workflows
  • Integrations
  • Recurring tasks
  • Out of the box configuration
  • Multi-homing
  • Took too long to customize.
  • Didn't support our basic requirements, like recurring tasks.
monday.com is fairly intuitive but it's also almost too customizable, at least when you need to move fast and don't have time to invest in a more complex implementation.
We always found monday.com support courteous and responsive.
We never experienced downtime with monday.com and there was only one occasion that comes to mind in terms of bugginess. It's really powerful software but I almost wonder if it's trying to be too many things to too many people and not focusing on core competencies.

Do you think monday.com delivers good value for the price?

No

Are you happy with monday.com's feature set?

No

Did monday.com live up to sales and marketing promises?

No

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

No

monday.com is a super powerful tool and could be a good choice for the right business. As a project management software for our marketing team, however, it fell down on the job with missing features, both basic and advanced. It required more customization than we had time to invest and when things like recurring tasks and multi-homing weren't easily accomplished, we found ourselves spending extra time communicating when we knew we didn't have to with something like Asana.

monday.com Feature Ratings

Task Management
5
Resource Management
7
Gantt Charts
7
Scheduling
7
Workflow Automation
8
Team Collaboration
5
Support for Agile Methodology
6
Document Management
7
Email integration
6
Mobile Access
8
Timesheet Tracking
10
Change request and Case Management
8
Budget and Expense Management
8