Item: monday.com
Rating: 10
Author: Kevin Flanagan

Use Cases and Deployment Scope

monday.com has been a game-changer for my company's marketing team. We are a rapidly growing, global SaaS business. As we have added more members to the team — causing the demand for a wide range of marketing deliverables to grow exponentially — monday.com enables us to know what projects are on our respective plates, who requested them, what the deadline is, and more. Most importantly, monday.com provides us with a fast, efficient way to communicate with our internal clients to make sure we have the information we need to complete each project. It's a great tool for setting expectations with our colleagues so we can deliver outstanding work.

Pros and Cons

The dashboard gives us an instant view of new assignments or changes in existing ones.
The ability to move items from Requests to Queue to In-Progress so everyone can see what we're working on is valuable.
Asking questions, providing status reports, and making requests are so simple with the Update function.

Being able to prevent users from being able to easily change job request templates would be a big help.
I would like the default listing of completed items in descending order of date. That would make it easier for reporting to be able to glimpse a given week or month and count the number of items completed vs. having to scroll to the bottom of the list. I change the setting constantly, but it seems to revert back to the oldest items on top.

Return on Investment

monday.com has enabled our geographically dispersed team to collaborate as effectively — or maybe more effectively — as if we all shared the same office.
The increase in productivity and accountability for our work has increased substantially since we deployed monday.com.
The ROI of monday.com is very high.

Usability

monday.com delivers all the functionality and organization our marketing team needs to do our jobs effectively and efficiently. As with any technology, there is a learning curve for new users. And people who are occasional users may have challenges each time they try to submit a request. However, the overall benefit for our corporate marketing team that handles content, social media, design, PR and other similar work is outstanding.

Support Rating

I haven't had the opportunity to contact support myself. But my colleague, who is our team administrator for monday.com, has given the process consistently high marks. During team meetings, the feedback about the monday.com support group has been positive. Again, there is a learning curve, as with any new technology, but as an ongoing client, we are very pleased with monday.com's customer support.

Reliability & Availability

monday.com performs consistently and reliably each and every time I use it — which is every day. The freedom from having to keep a personal list of projects and engage with my internal clients is such a great convenience and time saver. There are always aspects of any technology that require tweaking, e.g., "fixing" the item names that a requestor submits so it's clear in the first couple of words exactly what they are asking for. But those are minor things that can be addressed in a few seconds. The biggest advantage to monday.com is being able to see all that's on everyone's plate, when it's due, and how each request does or does not play into an overall project or campaign. This is incredibly valuable and a real game-changer.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Yes

Other Software Used

Slack, Adobe Creative Cloud Express, Concur Travel and Expense

Likelihood to Recommend

We use monday.com exclusively within our marketing team. It is well-suited to that group. While we have power users and occasional users within marketing, most people picked up the basics of how to use the app pretty quickly, which is a testament to its user-friendly design. Conversely, I think it would be chaotic to open up monday.com to a broader audience. The time that we spend "correcting" requests and other items from marketing colleagues is relatively low, but if we used it with the rest of the company, I believe the effectiveness would be severely hampered.

monday.com is a game-changer for our marketing team

Overall Satisfaction with monday.com