Item: monday.com
Rating: 10
Author: Sarah Carrig (Iddings)

Use Cases and Deployment Scope

Before using monday.com, my team was really disorganized and disunified. We all just had our personal to-do lists and assignments in Gmail. It was very easy for projects to get lost and there wasn't really any accountability or unifying team vision. Monday has been a great space to not only see what everyone on the team is working on, but to create group projects, make plans, keep records, and hold each other accountable with due dates and progress tracking.

Pros and Cons

Team Organization/Accountability - Can see what everyone has on their plate, where they are at with a project, and add new projects when necessary.
Highly customizable workspaces - There are table items for EVERYTHING. Status updates, URLs, Due dates, Hour of the day, text fields, number fields, user tagging, and so much more. You can organize or track ANYTHING in any way that makes sense to you.
Automations - Can create automations to remind people of tasks (in program and through integrations with other software such as Slack), can automatically make tasks populate, and endless other configurations and dependencies.

You can tag people when they aren't part of a board, which means they won't see the update. It would be good for there to either be a warning that the person you're tagging isn't on the board or an automatic pop up asking if you'd like to add them to the board so they can see your update.
The mobile app does not update in real time with the web version. It is a real struggle to constantly have them out of sync, such that I tend to avoid using the app unless I know a specific project that I want to look up and refresh my memory about. Trying to use the My Work section is basically useless on mobile because you'll have projects you completed days ago showing up as if you never began them.

Return on Investment

Personally, I feel like I've been easily getting at least 10x-20x the number of projects done since using Monday. Going from having to keep track of assignments via marking emails as unread to tracking projects in monday.com has SUPERCHARGED the way I work.
It has brought my team together into a cohesive whole. Being able to tag each other in project updates, create new projects and assign them to each other, and see where everyone is at on their tasks has saved so much time emailing/messaging people and helped us each appreciate what everyone else contributes more. We're communicating way better!
Being able to search for documents and project updates has made my work more efficient. I no longer have to ask someone to email me a graphic or document - I can simply search for the related task in monday.com and grab what I need!

Usability

monday.com is incredibly intuitive. I started using its features with little to no assistance and genuinely enjoyed exploring the platform and building out boards. However, they also equip new users with a pre-built task board that guides you through how to use monday.com in a hands-on step-by-step way. What if you're more of a visual than a hands-on learner? monday.com has that covered too - they also incorporate short snappy videos in their onboarding board so that you can watch how to set up various features and get ideas for the things you can do on the platform. I love that they are each 1 minute or less so that you aren't using up tons of precious work time trying to learn to do things.

Support Rating

The platform has worked so well that I have not needed to contact their service team yet, so I'm not sure how fast their response times are. I imagine they must be really fast to reply though if people have needed to contact them as infrequently as I have! I marked it as a 10 because I couldn't select the "?" on the slider, but didn't want to give them a 1 for a service that I haven't had an opportunity to use.

Reliability & Availability

On the whole, monday.com has been an incredibly reliable platform. I can think of only maybe once or twice that the website froze up into an endless "loading" circle. But this issue resolved itself in under an hour both times, so it was not a terrible inconvenience. Overall, my experience on monday.com has been terrific and I enjoy using their service each day.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Canva, Airtable, Facebook Business Manager

Likelihood to Recommend

The main place me and my team like to use it is for project management. It is a great place to list out all of the steps (and sub-steps! That is an option too) of a project. You can add deeper instructions within the "updates" section of each item and share related files within them too. Once you have the entire project fleshed out, you can assign steps to team members, set due dates, and track completion.

I also use monday.com for tracking social media weekly stats. I have set up fields to link to social posts, give the metrics on each one, tag what topics they are about, note the medium, and more. This makes it easy to see what genres are performing well. It is a clean and organized space for me to store data and pull it for my quarterly report. Plus, team members can pop in and see at a glance how our social media profiles are doing.

Make your team work better on Monday (and every other day of the week!)

Overall Satisfaction with monday.com