Item: monday.com
Rating: 8
Author: Katelyn Riegger

Use Cases and Deployment Scope

I started using Monday.com when my job changed due to the pandemic. I went from a direct service provider to a grant writer and program manager almost overnight. I needed a way to organize my thoughts, plan for short-term goals, and execute long-range projects all at once. I didn't think there was a platform that would be able to meet these needs and function in a way that worked for my management style until I found Monday. Within minutes I figured out how to manipulate the platform to work the way I needed. It felt innovative yet familiar at the same time. As I have continued to use Monday.com, I have been impressed by its user-friendliness and how intuitive it is as a platform. I feel everything about Monday is tailored from the user's perspective and designed to follow logical thought and design patterns. Even after exploring similar sites, I have returned to Monday.com because it is the most complete and functional platform for project (and every day) management. I am now using Monday.com to integrate task management and optimize oversight of my supervisees.

Pros and Cons

Improves organization of ideas.
Facilitates long range planning.
Offers unique visualizations of tasks and data.
Allows for interactive progress management.
Provides opportunities for integration with other platforms.

Smaller scale HIPAA compliance options.
Single user options.
Placeholder team members for individuals unwilling to interact with the platform.
Templates for mapping and other visual idea organizers.
More functionality for formulas and dependencies

Return on Investment

Increased productivity.
Improved time management.
Increased confidence in organization and task oversight.

Usability

A few features could use improvements, but this is one of the best tools on the market for productivity enhancement. I have researched, used, and reviewed several analogous platforms, and none have the intuitive interface offered by Monday.com. While other platforms may offer more in the way of document development or complex management applications, Monday is user-friendly and ready for integration with other work performance tools.

Support Rating

Unfortunately, this is one of the most significant areas for improvement with Monday.com. Monday.com boasts 24/7 service, but in my experience, it does little to deliver. On several occasions, I have reached out to Monday with long delays and lagging response times. This seems to be the one area where other platforms have Monday.com beat. While this platform is my favorite, its lackluster customer service has tainted my experience and motivated me to look elsewhere for similar services.

Reliability & Availability

Overall, I have found the performance of Monday.com to be reliable and incredibly useful. I have always experienced optimal design and utility of the features offered by Monday.com, not just online but also on the mobile platform. I can't think of a time when Monday was down or when I had concerns about my work getting lost. Performance and uptime have never been an issue for me, and that is yet another reason why I appreciate Monday as a service platform.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Did implementation of monday.com go as expected?

Would you buy monday.com again?

Yes

Other Software Used

Coda, ClickUp, Miro

Likelihood to Recommend

Overall, Monday is a unique platform that is intuitive, easy to learn, and can offer a range of functions for your team. It is well suited for project management and organization of multi-part projects. I highly recommend Monday for its customizable features, templates, and functions. However, I wish Monday offered better utility for document development, formula integration, and adaptable idea organizers. Monday currently lacks options for HIPAA compliance and small teams/individual users, but I think this is something they could easily remedy. All in all, it's one of the best productivity tools I have ever used and trust me, I've tried nearly all of them.

The only Monday I didn't hate!

Overall Satisfaction with monday.com