Item: monday.com
Rating: 10
Author: Verified User

Overall Satisfaction with monday.com

Use Cases and Deployment Scope

We've been users of monday.com since 2019. We use monday.com for every aspect of our business - internal team project tracking, application process of the new talent, and "calendar" styled execution work (e.g. social media calendar); external workflow, info logging (as an online education company, this includes logging session notes and attendance). As a fully remote company with ~10 core team members with 50+ freelance workers, monday.com is perfect for keeping track of projects, keeping each other accountable, and being the centralized platform for project management.

Pros and Cons

Pros

Pipeline management - setting the deadline and notification helps you to keep up with those loose contacts. This doesn't have to be only around sales/CRM; it could be logging a meaningful business contact you should be touching base every 3 months, every 6 months. I'd highly recommend this pipeline tracking approach for relationship management.
Sleek & Multifunctional form - Whether it's for talent acquisition, or collecting interests from internal or external community members, monday.com form is much more professional & fresh looking than other options (e.g. google form), and we like the 1-pager structure (as opposed to the type form format) as long as the application is not too long.

Cons

Being able to set brand colors - for instance, on Canva Pro, you can set your brand colors and those can be more easily accessible than the rest of the colors. It'd be v helpful to keep the boards more "on brand" for the companies if monday.com has such feature as well. Along the same lines, more color choices for the status / table / text.

Return on Investment

efficient allocation of work amongst multiple parties
easier setup of project management boards

Usability

it is simple to use, and also I would like to point out over the years, it has made constant improvement in different areas. For instance, the form function got better with ability to create sub questions and able to add URLs, and introduction of functions / formula,etc.

Support Rating

I haven't contacted monday.com for support myself but our team members have in the past, and the issues were resolved quickly.

Reliability & Availability

monday.com is extremely reliable and although we'v experienced access issues a couple times, but that was literally only a couple times in the span of using monday.com for 4 years. My team and I love working on monday.com, so I would give close to a 10 out of 10 for its performance.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Slack, Canva, Mailchimp, Adobe InDesign

Likelihood to Recommend

monday.com is well suited if you are working in the remote first / hybrid environment, and you feel that there's something missing solely working with a shared drive (e.g. google drive) and a daily communications channel (e.g. Slack). To be more specific, you can certainly track a project's progress by sharing a google sheet / process doc on Slack and track it manually, but having monday.com and having those complicated projects tracked within monday.com would allow you to keep everyone accountable.

I don't think it is as appropriate when you are looking for the tech development tracking tool. I believe there are better tools out there specifically for that.

monday.com Feature Ratings

Comments

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Been an avid user for the past 4 years and counting