Overall Satisfaction with Mozu
We use Mozu as our primary eCommerce tool to sell and manage all orders for our customers.
- Mozu offers a flexible multi site setup where you can feed multiple sites from the same product and order database.
- Mozu allows you to create as many attributes as you would like across customer, orders, and products. This flexibility can be really powerful.
- Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
- Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
- The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
- Mozu management doesn't care about clients.
- Mozu is not SEO friendly. It does not follow SEO best practices.
- The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
- Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
- Data migration for products is exceeding difficult. Order data can not be migrated at all.
- We have seen a drop in traffic since switching to Mozu.
- We have seen a drop in sales since switching to Mozu.
- We have had an increase in employee time spent trying to get their jobs done.
Kibo eCommerce Feature Ratings
Mozu Implementation
- Professional services company
Brand Labs
Change management was a major issue with the implementation - Brand Labs had no idea how to manage the change. They were unable to assist in most parts of the migration.
- Brand Labs did not actually employe any Mozu trained developers. The developers they had did not know what they were doing.
- Brand Labs missed multiple deadlines.
- Brand Labs attempted to use a method of implementation that was not supported by Mozu. When Mozu told them they could not do things that way, they refused to acknowledge that they had done anything wrong.
- There was no automated way to bring product data across to Mozu.
Mozu Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care |
Yes - Bug reports are often ignored. Unless every client they have complained about an issue, it will not be fixed. We have open bug dating back more than a year.
Mozu never exceeded expectations. Support has always been subpar.