Item: MS SharePoint / SQL
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

It is being used as an intranet site. Most users use it as their homepage. We use it as a news feed for all of our remote sites. Departments use it as a document repository. It also hosts an internal trouble ticket system for all staff to track IT issues.

Pros and Cons

Document repository
News feed
Ticket system
Advanced logging

Too complex
Tries to do too much
Advanced skills required to fully utilize

Return on Investment

Brings staff together
Good user management
Customizable

Key Insights

Do you think MS SharePoint / SQL delivers good value for the price?

Yes

Are you happy with MS SharePoint / SQL's feature set?

Yes

Did MS SharePoint / SQL live up to sales and marketing promises?

Yes

Did implementation of MS SharePoint / SQL go as expected?

Yes

Would you buy MS SharePoint / SQL again?

Yes

Other Software Used

Mitel MiCollab, MiVoice Office Application Suite (Mitel Application Suite), Mitel 6900 IP Series

Usability

SharePoint is very complex. This makes usability somewhat difficult from an IT perspective. An IT generalist will be able to pick it up and run with basic tasks. More customized functions would require significant specialized training and therefore limit what a standard user would be able to achieve. From an end user perspective, it's pretty straightforward to use.

Support Rating

I've only had to call in to support on one occasion but they were able to work though our issue and find a solution that did fully resolve the issue in a timely manner. I can't always say the same about support from other companies so it was a refreshing change to have support that did help.

Likelihood to Recommend

It works well for us as a news feed. Having the ability to post new blog posts and staff comments on the articles posted. This allows remote sites to connect and brings everyone together in a sense. For us being a small shop, it is difficult to take full advantage of all SharePoint has to offer. There is a lot of advanced configuration available but it requires a high degree of specialized knowledge to take advantage of.

Works well for us as a news feed

Overall Satisfaction with MS SharePoint / SQL