MUGA is a beast!
December 07, 2022

MUGA is a beast!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with MUGA

Communication with various people in the organization that are overseas.

Pros

  • Reliability
  • Good connection
  • Security
  • Ease of use - easy set up for new employees inside the co and out

Cons

  • Connectivity at times there are speed + connection issues
  • Price - at times our invoice is different than expected and it is tough to reconcile
  • Service - difficult to get someone on the phone for customer service needs
  • Great return. It has come in handy for our customers to use it also
  • Great for new employees
  • Good for last minute set-up calls with customers
No comparison. MUGA was the best solution and the best technology. It was an easy decision. The biggest challenge was getting a contract and securing ourselves as a customer to get the very first video set up and to get a call back on a few insurance/cyber security questions answered before we had our first official call.

Do you think MUGA delivers good value for the price?

Yes

Are you happy with MUGA's feature set?

Yes

Did MUGA live up to sales and marketing promises?

Yes

Did implementation of MUGA go as expected?

I wasn't involved with the implementation phase

Would you buy MUGA again?

Yes

It is great for international use. It has good features, and the security is above and beyond. The service level if I/we have a problem could be better as their customer service is not quick to respond, but other than the occasional glitch, it is the best platform we have experienced and much better than MS Teams. Ease of use - easy set up for new employees inside the co and out.

MUGA Feature Ratings

High quality audio
8
High quality video
8
Low bandwidth requirements
7
Mobile support
4
Desktop sharing
7
Whiteboards
6
Calendar integration
7
Meeting initiation
7
Record meetings / events
9
Slideshows
6
Live chat
8
Audience polling
Not Rated
Q&A
6
User authentication
10
Participant roles & permissions
10
Confidential attendee list
10

MUGA Support

We have tried to reach out a few times and the cust service dept was inept. Slow to get to and when we did get through they were not bright folks. Thankfully we haven't had to call them often. But it is a security and long term concern that as we expand our need, will they be there for us? That is a remaining question. A

Using MUGA

Easy to use and very few complaints. But the usability on the front end was not easy as we had difficult setting up the contract and thus the first call. Timing was urgent and it took too long to get a rep to call us back and that put us in a bind and we had to use another web product

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