Overall Satisfaction with Namely
Namely is used across my entire organization to process payroll, store employee records, manage benefits, and track performance. It is intended to assist with HR management, but its functionality is questionable at best.
- Namely stores basic employee information.
- Customer Service
- Performance Management
- Benefits Management
- Disrupts on-boarding.
- Creates issues with getting employee benefits.
- Customer service takes weeks to resolve problems.
Namely Feature Ratings
Using Namely
25 - Employees, HR, Accounting
2 - Office admin, HR admin, Accountant
- On-boarding
- Benefits Management
- Payroll
Namely Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Not Sure
Using Namely
Pros | Cons |
---|---|
None | Do not like to use Unnecessarily complex Difficult to use Requires technical support Not well integrated Inconsistent Slow to learn Cumbersome Feel nervous using Lots to learn |
- Entering Employee information
- Benefits Enrollment
- Performance Management
Yes, but I don't use it