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Middle of the Pack
Updated May 20, 2022

Middle of the Pack

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Namely

We use Namely as our main HRIS, payroll, and time management system. The whole organization uses it.
  • HRIS feed (birthdays, anniversaries, personal info management)
  • Some support reps are very kind and helpful
  • Help community is pretty robust, as are articles
  • Not very robust payroll system
  • Three systems (HRIS, time, and payroll) don't always communicate well or work smoothly
  • Many glitches in performance module of HRIS
  • Saves HR time when onboarding employees and collecting paperwork initially
  • Improved employee self-service (updating banking and personal info)
I have only demoed with Paylocity (never used) but it seems superior to Namely in my opinion as far as time, HRIS, and payroll all communicating.

I demoed a couple others that I would not move away from Namely in favor of. I would say Namely is middle of the pack. They do certain things really well, but have major issues in some areas. Namely is the type of system in which I always double-check work that is supposed to be automated for me because there are often glitches or errors.
I was not super involved in implementation; I joined the team during the tail end of it, so I cannot fully speak to this.
Middle of the road. Great in some areas, not great in others.
Namely is well suited as an HRIS system. I would not recommend it for payroll or timekeeping.

Namely Feature Ratings

8.0
Employee demographic data
10
Employment history
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
7
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
Not Rated
4.5
Pay calculation
5
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
4
Direct deposit files
5
Salary revision and increment management
4
Reimbursement management
Not Rated
4.0
Approval workflow
Not Rated
Balance details
4
Annual carry-forward and encashment
4
7.6
View and generate pay and benefit information
7
Update personal information
8
View job history
8
View company policy documentation
7
Employee recognition
8
7.0
Tracking of all physical assets
7
4.0
Report builder
4
Pre-built reports
5
Ability to combine HR data with external data
3
Integration with other HR capabilities ()
Not Rated
7.3
Performance plans
Not Rated
Review status tracking
7
Review reminders
7
Multiple review frequency
8
Succession Planning ()
Not Rated
9.0
New hire portal
9
Manager tracking tools
Not Rated
5.0
Corporate goal setting
4
Individual goal setting
6
Line-of sight-visibility
Not Rated
Performance tracking
5
Recruiting / ATS ()
Not Rated

Namely Support

Sometimes it's good but often delayed or sub-par. I had one issue recently (fairly simple scheduled email/report issue) that took literally 4mos for them to fix.
ProsCons
Immediate help available
Quick Initial Response
Poor followup
Less knowledgeable
Escalation required
Need to explain problems multiple times
  • Performance reviews
  • Engagement