Namely is just okay

Namely is our Payroll and HRIS system. The entire company uses some piece of the tool, from entering PTO, pulling payroll stubs, selecting benefits, etc. Payroll is processed within Namely, including hourly individual who enter their time directly into the namely portal. I will say the hourly portion is clunky and not user friendly. Namely also handles most (but not all) taxes related to payroll. This is actually a very frustrating problem. I would rather they handle all (or none). It is irritating that we have to find out which ones they pay and which ones we have to pay. Every time I had a state to my payroll I have to wonder, do they pay these on our behalf or does the company have to do the legwork. We have also run into issues related to our benefits portal as well. The voluntary life signup has been a hassle and always causes reconciliation issues.