Mostly good, often improving, needs better customer service.
August 04, 2022

Mostly good, often improving, needs better customer service.

Carrie Farler | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Namely

I currently use the HRIS tool and performance. I used to use payroll, benefits administration, and benefits brokerage as well, but we fell below 100, so we had to switch those services to a PEO for more competitive insurance rates. I have also used Namely at other companies for all of the above-mentioned services.
  • Customization of review templates.
  • Personnel data storage and accessibility.
  • Some parts of custom reporting (point in time still has room for improvement).
  • Payroll
  • Benefits brokerage and administration.
  • Customer service has been largely disappointing and sometimes horrible.
  • The tax reporting team has had some major hiccups for us.
  • Some of the custom reporting filters could be improved by adding an in-between dates filter.
  • Some of the performance review tools are still confusing after 7 years.
  • Can I say customer service again?

Do you think Namely delivers good value for the price?

No

Are you happy with Namely's feature set?

Yes

Did Namely live up to sales and marketing promises?

Yes

Did implementation of Namely go as expected?

Yes

Would you buy Namely again?

Yes

  • When we were over 100, it provided a huge benefit to us due to the accuracy of payroll, benefits integration and management, and org chart and performance tracking. Having all of that in one place was a huge improvement from the former disjointed user experience.
  • When we dropped below 100 due to covid, our insurance rates went up 93% to offer comparable plans, and we had to move over to a PEO for benefits which meant we also had to move payroll. It was hugely disruptive, and now our employees have a bad experience when trying to manage their HR lives in multiple places. It is confusing and, again, disjointed.
The reason I continued to choose Namely at multiple employers is due to the continuity of employee experience. And the features have continued to grow since I initially onboarded in 2014. Also, through the years, I have had terrific benefits teams. The customer service has been the worst part of the experience outside of the benefits team.
It was a good experience, and I moved at a pace that was comfortable.
Yes, that has been the number one benefit of the program.
Performance reviews. They were disparate and in PDFs before we transitioned, and having that information in one place where we can access them as admins and execs has been super helpful when the platform is used properly.
There are some glitchy things in reporting and analytics that could be easier to use or better, similar to performance review building and administration.
I think with better customer service, support, and ongoing training, it could be well suited in all of the areas it currently offers.

Namely Feature Ratings

Employee demographic data
8
Employment history
6
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
5
Pay calculation
8
Support for external payroll vendors
2
Off-cycle/On-Demand payment
2
Benefit plan administration
6
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
Not Rated
Approval workflow
10
Balance details
5
Annual carry-forward and encashment
5
View and generate pay and benefit information
10
Update personal information
10
View job history
5
View company policy documentation
6
Employee recognition
3
Tracking of all physical assets
7
Report builder
6
Pre-built reports
7
Ability to combine HR data with external data
6
Review status tracking
3
Review reminders
8
Multiple review frequency
4
New hire portal
8
Corporate goal setting
4
Individual goal setting
7
Line-of sight-visibility
8
Performance tracking
5