Solid yet expensive post-purchase solutions
March 29, 2022

Solid yet expensive post-purchase solutions

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Narvar

At my previous company, Narvar powered post-purchase order tracking and returns. The returns solution is the best solution they have. It helped reduce return call volume significantly. Narvar has extremely customer-friendly solutions at a steep cost. They have many competitors that are less expensive.
  • Returns solution.
  • Customer success.
  • Innovative solutions.
  • Pricing is much more expensive than competitors.
  • UI Design is often lacking.
  • Order tracking.
  • Reducing contact center volume.
  • Reduce contact center volume.
  • Increase NPS.
Narvar, in my experience, is significantly more expensive.

Do you think Narvar delivers good value for the price?

Not sure

Are you happy with Narvar's feature set?

Yes

Did Narvar live up to sales and marketing promises?

Yes

Did implementation of Narvar go as expected?

Yes

Would you buy Narvar again?

No

If you are having issues with returns, Narvar offers a great solution. The other solutions are nice-to-haves, but not must-haves. Their pricing is on the higher end.