Weaknesses to Strengths - the Natero way !!
June 27, 2016

Weaknesses to Strengths - the Natero way !!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Natero

It was being used by the department initially as it was on a test run basis. Problem wise Natero aims to empower customer success in terms of predicting churns, expected sales, and in relation to marketing teams to become data-driven, without having to rely on data experts. It automatically aggregates and mines all sources of customer data to uncover actionable insights which is a very useful feature. On the whole I would say a very decent service that helps with data analysis It is streamlined in such a manner and with a friendly user interface so that it is easy to understand data without any complications at all.
  • Task Alerts
  • Configure Account Health Score
  • Predictive Analytics
  • Filter, Sort and Text Search
  • Aggregation & Segmentation Analysis
  • Task Alerts vs. Todos
  • Customer Email Summaries do not exist
  • Survey Management
  • Text Analysis
  • In the long run it sure did have a positive ROI
  • But for small spans it's not a good investment
Can't really say that, at the time I had natero I was evaluating [other] options.
Delivering a positive customer experience allows companies to differentiate themselves and stay competitive. So to stay well-suited I would want to see constant new changes and updates in terms of interface, services etc.

Freshsuccess Feature Ratings

Product usage
8
Help desk / support tickets
7
NPS surveys
8
Sponsor tracking
7
Customer profiles
9
Automated workflow
8
Internal collaboration
8
Customer health scoring
7
Customer segmentation
7
Customer health trends
7
Engagement analytics
8
Revenue forecasting
8
Dashboards
8
Role-based user permissions
8
API
7
Integration with Salesforce.com
8
Integration with Marketo
7
Integration with Eloqua
7