Great Service To Interact with Your Clients
Updated January 25, 2016

Great Service To Interact with Your Clients

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

18.1.1.142914

Modules Used

  • Widgets?

Overall Satisfaction with NetBase

The NetBase web-based system is being used across the whole organization to assist in monitoring of campaigns as well as gathering consumer insights.
  • Generate Consumer Insight Data
  • Monitor Current Campaigns
  • Interact with Clients in Real Time
  • Identify opportunities
  • More APIs for different networks
  • Being able to pull all Facebook information even private profiles
  • Faster lead conversion
  • Better Customer Service
  • Faster reaction on any customer complaint
Haven't used similar products
I think is a great service that provides great data.
Indeed, the best scenario is to follow up on new product campaigns.

Quid Feature Ratings

Using NetBase

1 - IT Background + Some marketing
  • Crisis Detection
  • Campaign Engagement
  • Customer Interaction
  • We are just using it as a tracking tool

Evaluating NetBase and Competitors

  • Product Features
  • Analyst Reports
Product capabilities and data that can be gather

NetBase Support

Speed of service
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Problems left unsolved
Escalation required
Need to explain problems multiple times

Using NetBase

User friendly and accurate information.
ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • Demographics
  • Data Collection
  • Behaviors
  • Negative or Positive post

NetBase Reliability