Quickly dive into conversation insights!
Updated November 28, 2016
Quickly dive into conversation insights!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NetBase
We utilize NetBase to better understand consumer social media conversation across various clients. We have 4 users within the same department, but the information gets shared to many departments in our organization. It helps us inform social and content strategies, as well as, reporting for social campaigns for our social clients.
- We are able to quickly build queries in Boolean or assisted format and quickly dive into conversation insights.
- It has a very intuitive user interface compared to other software competitors, such as Crimson Hexagon and Brandwatch
- Great for quickly finding insights without having to spend a lot of time trying to find the themes/topics yourself.
- This tool is best suited to find audience and conversation insights, but needs a little more work on the measurement piece, since we can't obtain engagements, followers, and other metrics in the Excel download for reporting other metrics to our clients, such as reach.
The customer service is AMAZING compared to other providers! It also offers unlimited topics and mentions, which was not offered by some other providers. Overall, I think NetBase is by far one of the most intuitive and exemplary solutions for social media listening.
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