Netchex is a great Payroll and HR product with great customer service. Excel Reports are easy to create and is very user friendly
May 31, 2022
Netchex is a great Payroll and HR product with great customer service. Excel Reports are easy to create and is very user friendly
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Netchex
Netchex is used for Payroll Services and also has great HR support functions and the excel spreadsheets are by far the best that I have used in several years. In the first couple of cases I had at the beginning of this year, the response time took way too long to get help. The response time on one case was 2 days. In the last several weeks Netchex response time has been getting better. Other than a couple of cases Netchex has been great and I would be happy to refer to another company.
- Very knowledgeable on subjects ask
- Customer Service does a great job
- Cost is very affordable
- Reports are easy to create in PDF or Excel
- Response Time
- Payroll
- HR Support
- Easy to understand and work with
- Lower Cost Payroll Sevices
- Employee Friendly
- Great Excel Report For Labor Cost
Netchex customer services and access to create an excel report the way I want it was not offered by the other products in the past.
Do you think Netchex delivers good value for the price?
Yes
Are you happy with Netchex's feature set?
Yes
Did Netchex live up to sales and marketing promises?
Yes
Did implementation of Netchex go as expected?
Yes
Would you buy Netchex again?
Yes
Netchex Feature Ratings
Using Netchex
22 - Admistration, Executives, Sales and Warehouse.
2 - Human Resources and Senior Accountant
- Payroll
- HR Support
- Reports
- Excel Reports
- None at the moment
Evaluating Netchex and Competitors
Yes - Paychex. The customer service was very slow with answers to questions and the needed excel reports could not be created.
- Price
- Product Features
- Product Usability
- Product Reputation
Cost and Usability
I would not change my evaluation and selection process.
Netchex Implementation
Yes - Day 3: Kickoff Call
Day 7: Training and Company Design Call
Day 14: Provided Deductions, Direct Deposit, and Last Qtr's Completed Balances
Day 30: Ran A Mock Payroll
Day 40: Live With First Payroll
Day 7: Training and Company Design Call
Day 14: Provided Deductions, Direct Deposit, and Last Qtr's Completed Balances
Day 30: Ran A Mock Payroll
Day 40: Live With First Payroll
- Verifing and Making Correction To Entries Entered In By Netchex.
Netchex Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Support cares about my success | Escalation required |
Not sure of this question
Netchex helped resolved the 401K contributions which were incorrect with our last provider for a couple of years.
Using Netchex
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using Familiar | Slow to learn |
- Reports
- Employee Information: Adding, Changing and Terminations
- OSHA Reporting
- Payroll
- None
Yes - Mobile Interface is great for all employees