Easy-to-use product with a great UI. Support is very poor.
October 24, 2012
Easy-to-use product with a great UI. Support is very poor.
Score 8 out of 10
Vetted Review
Modules Used
- Accounting/GL
Overall Satisfaction
- It is customizable
- You can set-up orders to bill and set-up the schedule and it will reliably bill like you tell it to bill
- You can make changes to bill schedules easily
- It is easy to use
- It lets you customize the things that should be customizable
- Support is not very good.
- Some reports are hard to pull together, especially when trying to customize as they have a million fields. It's hard to narrow down to what you are trying to get out of it.
- Moving from Quickbooks/Excel and being able to set-up billing schedules and bulk invoice has saved so much time
- We are able to run reports with everything in it which saves time.
- We are able to recognize revenue in bulk which saves time.
Product Usage
15 - Accounting, financial analysts have access to it, and IT has access.
0.5 - Our VP of Finance is the primary administrator i.e. has the primary access controls. To create new accounts, on the chart of accounts, they have to approve.
Once you’ve set-up the system, you don’t need to change much – just add new departments, new items, if you want something split out differently. We can make those changes ourselves without IT.
As part of Sarbox compliance, we need to go to IT to get new/change users. IT also helps out with complex stuff like adding usage data, help with reporting. Our business analyst in IT spends less than 25% of his time on the solution.
Once you’ve set-up the system, you don’t need to change much – just add new departments, new items, if you want something split out differently. We can make those changes ourselves without IT.
As part of Sarbox compliance, we need to go to IT to get new/change users. IT also helps out with complex stuff like adding usage data, help with reporting. Our business analyst in IT spends less than 25% of his time on the solution.
- Accounts payable/ receivable – GL in general
- Billings and sales order management
Evaluation and Selection
Quickbooks and Excel.
Implementation
- Vendor implemented
- Implemented in-house
After struggling to work with NetSuite’s own implementation team, we hired a contractor and he entered everything for us.
Training
- In-person training
Support
Yes - Gold support.
Usability
Reliability
Integration
- Salesforce.com
- BigMachines
We are trying really hard to integrate with Salesforce and Big Machines but have no integration currently. Our internal business analyst is working on this.
NetSuite is a closed system and they don’t want you integrating with other systems.
Our first step is to get usage data (we charge clients a variable fee based upon usage) into NetSuite. We still have to maintain this data in a huge spreadsheet. Our business analyst is helping us build calculations in Salesforce that will flow into NetSuite to calculate invoices. Eventually we hope to get closed contracts/orders into NetSuite automatically from Salesforce to avoid double entry.
NetSuite is a closed system and they don’t want you integrating with other systems.
Our first step is to get usage data (we charge clients a variable fee based upon usage) into NetSuite. We still have to maintain this data in a huge spreadsheet. Our business analyst is helping us build calculations in Salesforce that will flow into NetSuite to calculate invoices. Eventually we hope to get closed contracts/orders into NetSuite automatically from Salesforce to avoid double entry.