Overall Satisfaction
- Project Management workflows.
- Financial reporting speed and access.
- Easy role assignments.
- Lead generation and Marketing.
- Total project cost (including Labor and Out of Pocket costs).
- PDF forms for non financial forms.
- General Support -- although the speed and issue resolution has improved there is still some room for improvement when it comes to addressing product enhancements and defects.
- Email and Calendar integration.
- Speedy and timeline financial reporting.
- Workflow and project management.
Product Usage
45 - Sales, Financial, HR, Project Management, Marketing and IT.
2 - NetSuite Admin and our head of IT.
- Project Management
- Marketing Campaigns
- Time and Resource allocation
- Financial Reporting
- CRM
- HR
Evaluation and Selection
We used QuickBooks for Financials, Salesforce.com for CRM and Access or Excel for Project Management.
Originally we were thinking of Salesforce.com in combination with other products: OpenAir (at the time it was not owned by NetSuite), and a financial package. Our concern in the end was the bridge we would have to create and upkeep between the different systems. We looked at other products from Oracle (like Siebel), SAS and Microsoft and none compared in price and functionality to NetSuite.
Implementation
- Implemented in-house
Training
- In-person training
- Self-taught
Training is required to utilize the product and most of the things that I learned without training were based on a foundation.
Configuration
We did not want to deviate too much from our current processes. Although this can be easier for employees it requires a more custom solution.
Support
Yes - In our original negotiations we ordered Gold Support and to maintain our current level of discounts we have to keep our support level.
Usability
Reliability
Integration
- Not at this time.
N.A.
Vendor Relationship
There is always room for negotiation. The best advice is to ensure that you consider all aspects of the product and refrain from complicating the implementation process with too many custom scripts.