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NetSuite - A fantastic, all-in-one solution for Sales, Marketing, and Order Tracking
Updated April 09, 2021

NetSuite - A fantastic, all-in-one solution for Sales, Marketing, and Order Tracking

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • NetSuite CRM

Overall Satisfaction with NetSuite ERP

We utilize NetSuite [CRM] for CRM, ERP, as well as Marketing purposes. It is being used across the entire organization and is a critical component for our day to day business. Sales uses it for managing customer information and interaction instances. Marketing uses it for email campaigns. Order administration uses it for purchasing and invoicing.
  • Email, Phone and Mail Campaign
  • Customer Information
  • Customer Interaction
  • Tracking Marketing Activity
  • Integration with Email
  • Adding New Fields in the System
  • Lead to Cash Visualization
  • Marketing Capability
  • Pipeline Management
All CRM's have there good points and bad. I feel as though the success of implementing and utilizing a CRM comes down to having a dedicated resource to manage the system and mindshare from those that use it on a daily basis. Netsuite [CRM] can match up well with Salesforce and has much more capabilities than HubSpot.
Microsoft Teams, Microsoft Powerpoint, Microsoft 365 (formerly Office 365)
NetSuite [CRM] is a fantastic platform where the merging of a CRM and ERP system is desired. This allows you to track orders, bookings and shipments to have a complete birds eye view of your pipeline and sales processes. The Marketing capability is also there with full capability for mass email campaigns and tracking of those who opened, clicked or unsubscribed.

NetSuite ERP Feature Ratings

NetSuite ERP Support

I rate the overall support for Netsuite [CRM] as a 9 because of their online help and customer support. Their online help is integrated into the platform so that if you have a question on specific page or field, all you have to do is click a single button and the help for that item is displayed. Their phone and email support are also fantastic and very fast to respond.

Using NetSuite ERP

I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.