[In My Opinion:] Do NOT Buy (Oracle) NetSuite [ERP] or SuiteCommerce!

[In my opinion,] PLEASE, whatever you do as a small business owner, DO NOT sign up for (Oracle) NetSuite [ERP].

[In our experience,] we went through an extensive review process, evaluating capabilities, went through scoping calls with Oracle and an Oracle-approved 3rd party set-up consultant, over the course of several meetings lasting hours. After getting all of our questions answered and capabilities confirmed, we made the huge investment to sign up.

[I feel that] everything we heard in the sales process was BS. Their SuiteCommerce website is about advanced as Yahoo Small Business was back in 2005. I'd be embarrassed if I was Oracle selling this as their e-commerce and web platform. Buy someone or invest some money, but come on!

After wasting 2 months waiting for the Oracle consultant to implement the info we were submitting, she said that wasn't her job. Not what we were told in the sales process. Then we kept asking for the App Store so we can evaluate the plug-ins. She kept saying there isn't an App Store. I finally vented to the salespeople and they sent me a link to the App Store after 3+ months!

[In our case,] they said we had to switch credit card processors and EDI providers, which both turned into their own messes. Both were recommended by Oracle.

The setup was delayed from Jan 1st to each first of the month until we finally killed the project in August, over 8 months from the initial launch date they gave us. [In my opinion,] we wasted so much time and money on this, and the only thing they were willing to do was a discount on our renewal and they wanted it paid upfront.

My CPA of 7 years quit during the setup process due to the setup and they said they didn't want to work in NetSuite [ERP].

I think this was the biggest mistake of my professional and entrepreneurial career ever. If I can help one person from making the same mistake, I would honestly feel better about the $100,000 in fees, let alone the value of the time and frustration of every employee and partner.

Oh, by the way, [in my experience,] most employees will tell you that numerous clients walk away in the first year, or barely get set up. I did my duty, up to you on what to do.