NetSuite is not worth the money
December 09, 2021

NetSuite is not worth the money

wade tamblyn | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

NetSuite Enterprise Edition

Modules Used

  • AdvancedFinancials
  • Advanced Inventory
  • Advanced Project Module
  • Advanced Software

Overall Satisfaction with NetSuite ERP

NetSuite is expensive and in my opinion, not worth the money. We have had nothing but problems and even after our Go Live date the software is not functioning properly. No one at NetSuite seems to care. The development process was terrible with the developer seemingly unable to complete the most basic of steps.
  • Partner with NextService
  • Waste my time
  • Fail to deliver on promises
  • everywhere
  • the development stage
  • customer service
  • Negative ROI as it doesn't function properly and is unusable
If you need any customization do not use NetSuite. We had to bring in outside consultants to fix all the problems with NetSuite as it was not even functional on our Go Live date.

NetSuite ERP Feature Ratings

Accounts payable
1
Accounts receivable
1
Global Financial Support
1
Primary and Secondary Ledgers
1
Journals and Reconciliations
1
Configurable Accounting
1
Standardized Processes
1
Billing Management
1
Cash and Asset Management
1
Travel & Expense Management
1
Budgetary Control & Encumbrance Accounting
1
Period Close
1
Inventory tracking
1
Automatic reordering
1
Location management
1
Pricing
1
Order entry
1
Credit card processing
1
Cost of goods sold
1
Order Orchestration
1
Pay calculation
1
Benefit plan administration
1
Direct deposit files
1
Dashboards
1
Standard reports
1
Custom reports
1
API for custom integration
1
Plug-ins
1
Role-based user permissions
1
Single sign-on capability
1
Award Lifecycle Management
1
Budgeting and Forecasting
1
Project Costing
1
Cost Capture
1
Capital Project Management
1
Customer Contract Compliance
1
Project Revenue Recognition
1
Project Planning and Scheduling
1
Task Insight for Project Managers
1
Project Mobile Functionality
1
Definable Resource Pools
1
Bids Analyzed and Compared
1
Contract Authoring
1
Contract Repository
1
Requisitions-to-Purchase Orders Integrated
1
Supplier Management
1
Risk Repository
1
Control Management
1
Control Efficiency Assessments
1
Issue Detection
1
Remediation and Certification
1
Transportation Planning and Optimization
1
Transportation Execution Management
1
Trade and Customs Management
1
Fulfillment Management
1
Warehouse Workforce Management
1
Production Process Design
1
Production Management
1
Configuration Management
1
Work Execution
1
Manufacturing Costs
1
Forecasting
1
Inventory Planning
1
Performance Monitoring
1
Proposal Management
1
Product Master Data Management
1

NetSuite ERP Support

After 6 months of development the product wasn't functional and we have to look at paying outside to fix the problems as NetSuite can't / won't.
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response