Overall Satisfaction with NetSuite ERP
NetSuite is expensive and in my opinion, not worth the money. We have had nothing but problems and even after our Go Live date the software is not functioning properly. No one at NetSuite seems to care. The development process was terrible with the developer seemingly unable to complete the most basic of steps.
- Partner with NextService
- Waste my time
- Fail to deliver on promises
- everywhere
- the development stage
- customer service
- Negative ROI as it doesn't function properly and is unusable
NetSuite ERP Feature Ratings
NetSuite ERP Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Unsure
No, it has never happened