Good for small companies, as long as you don't require additional support
September 07, 2023

Good for small companies, as long as you don't require additional support

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

NetSuite Financials

Modules Used

  • Fixed Asset Module
  • OneWorld (multi-country and multi-currency)
  • SuiteCloud

Overall Satisfaction with NetSuite ERP

We primarily use NetSuite as our general ledger. However, we also use the reporting and fixed asset modules. It allows us to properly report results to the organization, pay bills, track assets, consolidate entities, and reconcile accounts.

Pros

  • It provides history on transaction changes
  • it has many reporting options
  • it has a simple method to close and consolidate periods/entities at month end

Cons

  • the canned reporting is lacking
  • both instances where I've used the software we had internal control failures because it allows any combo of controls/transactions without warning
  • I think the bank reconciliation feature is not easy to use
  • It has allowed us to scale
  • The cost is much less than full service competitors
In my opinion, SAP ERP is a monster of a program. It is extremely difficult to implement due its complexity. NetSuite is much easier and cheaper to implement. It is also easy to add entities in NS. However, if a robust system is needed or your company is medium to large in size, SAP is better for that purpose all around.

Do you think NetSuite ERP delivers good value for the price?

Yes

Are you happy with NetSuite ERP's feature set?

Yes

Did NetSuite ERP live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NetSuite ERP go as expected?

Yes

Would you buy NetSuite ERP again?

Yes

It allows for a lot of customization. It has most of the features of larger ERPs. It is easy to train on and learn. However, customer support is atrocious. They often don't respond and when they do they point you to canned Help, which is lacking and probably why you contacted them to begin.
Again, in my opinion support is atrocious. Even when purchasing extra support they did not respond and when they did they pointed us to canned help, which is difficult to follow.
NetSuite is well suited for small companies as it is simple to grasp the workflows. It lacks internal controls and ease of use for large, complicated organizations as the reporting is lacking and the configuration of accounts, departments, locations may be difficult in certain situations.

NetSuite ERP Feature Ratings

6.0
Accounts payable
6
Accounts receivable
6
Not Rated
Billing Management
Not Rated
Inventory Management ()
Not Rated
Not Rated
Order entry
Not Rated
Payroll Management ()
Not Rated
Reporting & Analytics ()
Not Rated
Customization ()
Not Rated
Security ()
Not Rated
Grants Management ()
Not Rated
Project Financial Management ()
Not Rated
Project Execution Management ()
Not Rated
Procurement ()
Not Rated
Risk Management ()
Not Rated
Logistics ()
Not Rated
Manufacturing ()
Not Rated
Not Rated
Inventory Planning
Not Rated
Product Lifecycle Management ()
Not Rated

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