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Product Overview
January 06, 2022

Product Overview

Angel Monjarás | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Modules Used

  • SuiteCloud

Overall Satisfaction with NetSuite ERP

Our organization provides ERP administration services to Netsuite SuiteCloud Platform customers. We are their primary support contact and facilitate communications between the users and Netsuite. This review pertains to a transportation company that ships goods to over a hundred customers and charges for the transportation service only [and] not the goods themselves.
  • Easy to use anywhere without installing software
  • Streamline repetitive operations
  • Handling the accounting automatically
  • The platform has usage limits that cause extra costs
  • Mexican localizations are not very well supported. Netsuite has too few people that are able to provide support.
  • The initial implementation services are not enough. Clients must buy additional consulting time.
  • The customer must spend extra dollars on consulting services and product packages that could be better spent.
  • The extra expense reduces the customer willingness to try new enhancements.
The client selected Netsuite SuiteCloud Platform despite our recommendation to go with SAP Business One. The deciding factor for the client was price, which later caused problems because of the extra costs of consulting time and product packages exceeding operation limits, [I believe].
NetSuite SuiteCloud Platform functionality is rich, but [the] consulting services included are insufficient, [in my opinion]. [It seems to me that] operation limits are not mentioned clearly at the time of the initial purchase [resulting in] unpleasant surprise [costs] down the road. [From my point of view], support can be better, [especially] when handling localizations.