Net Support Manager: The Underdog, give it a chance!
Miguel Nuñez | TrustRadius Reviewer
February 18, 2019

Net Support Manager: The Underdog, give it a chance!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with NetSupport Manager

NSM is the best remote support tool I've ever used. We had this issue in which we needed to update a program with new versions almost monthly (in over 500 PC's) across our work environment composed of several branches in 5 different states. This was a tedious process going PC by PC using other connectivity tools. We looked around and found a trial version of NSM. We found that this application is much more than what we initially needed, and decided to purchase it after seeing that it perfectly fit our needs.
Now, we use it to give remote support to internal clients, automatically update software and applications, keep track of inventory, and retrieve database backups.
  • Remote administration to all Network PCs
  • Application deployment
  • Inventory
  • Console capabilities
  • File Transfer
  • Integrations, it would be nice to see it integrate with an aplication like Microsoft SCCM
  • NSM allowed us to quickly update our core applications to minimize downtime.
  • NSM allowed us to perform better and faster support to our end users.
  • NSM allowed us to perform complex tasks remotely.
I think NSM does not have a rival when you truly use all of its capabilities. It has the flexibility of an application developed for multiplatform support and allows you to remote control any device at your reach. It has a file transfer feature that truly works and a complete system inventory in which you can set up smart alerts, voice, and chat capabilities to connect with the affected user.
NetSupport Manager is amazing for WAN and LAN networks and for all kind of companies that want to connect and support users fast. Whether they have access to a console and to IP or PC name quick connect to all computers, or to servers to perform support operations, deploy software, and chat with users, NetSupport is well suited.

NetSupport Manager Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
Not Rated
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10