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New Relic helps organization improve MTTR.
March 11, 2021

New Relic helps organization improve MTTR.

Himanshu Jain | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with New Relic

New Relic is used by one of a product line in UKG for monitoring large production environments which are geographically located. It is used by every engineer in product to get a taste of [the] production environment. Mostly this is heavily used by SRE and DevOps to mitigate any production issue and to keep a pro-active monitoring approach.
  • New Relic insight is a biggest boon for tool.
  • It provide connected dots for entire architecture stack.
  • Out of the box integration provides you relative information with other tools like redis,nginx.
  • Open-source compatibility for telemetry products is game changing solutions.
  • AI driven approach to identify issue is good.
  • New Relic can improve browser monitoring component and make it more integrated.
  • May be better presentation of thread profiler.
  • Make UI more intuitive for admin users.
  • Reduced MTTR.
  • Quick RCA.
  • Improved CSAT score.
New Relic'scapabilities of monitoring full-stack give us a clear understanding of our production environments and help us to catch any issue beforehand. Even if something get[s] slipped to production then it provides crisp dashboarding capabilities so that issue can be visualized better. This has definitely reduced our MTTR.
We have been using New Relic to understand [the] GCP cloud better and understand how [the] application stack has adopted these cloud journeys in [an] efficient manner. New relic comes with out-of-the-box tools like [monitoring] cost and helped us to downsize unused environment. It helped a lot to become a real-time champion of [the] application.
Yes, as part of SRE team we have created numerous dashboards for [the] DevOps team which help them to analyze [the] production environment [inefficient] way while doing migrations. In addition to this, they are using deployment markers to understand key metrics affected [by] production migration. It improves team productivity and stability of [the] environment.
We had a partnership with Dynatrace earlier but managing DT clusters was a painful task. New Relic being totally a SAAS company reduced this burden out of our operation teams and rely on NR capability to manage infra provisioning. In addition to these New Relic insights stand out [against] this competition.
I think most of the APM tools are well-suited to monitor [the] production environment. what makes New Relic stand out is intuitive UI, easy Root cause analysis, better insight in data using NRQL and auto-correlation of connected dots is missing. New Relic is well suited to monitor enterprise-wide application and engineering can rely upon it.

This tool has some limitations when it comes to monitoring systems as [a] batch processors where transactions take a longer time to process.