Strong service but UX requires improvement
Updated February 18, 2022

Strong service but UX requires improvement

Yaniv Vararu | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with New Relic

We use New Relic within the R&D department, but our support group uses it as well. We use it mainly for logging purposes (of our servers), but we also use it for monitoring our services and [sending] automatic alerts to ourselves based on these logs (meaning - when crossing a certain threshold of high error rates for example).
  • Lets you query the servers' logs.
  • Send automatic alerts based on high error rates.
  • Manually monitor the servers based on the logs.
  • The UX/UI of the software is not so intuitive and the learning curve is stiff.
  • There are so many params to use, which makes it more difficult than the benefit of flexibility.
  • I don't know the ROI (I'm only a user) but I know we work hard to maintain and customize our logs in order to "fit them well" into New Relic's behavior.
New Relic helps us [monitor] our servers' performance. We use it mainly in 2 ways. One is by defining automatic alerts based on KPIs and stats gathered on each server, then the alerts are sent via email and also to 3rd-party apps (like Slack for example). Two is by manually going into New Relic's dashboards for real-time debugging when problems are found.
Our product is already in the cloud, so I can't say that New Relic accelerated cloud adoption. It can surely help when this is the case though. Regarding the cost or ROI - I can't really tell since I'm only a "regular user" of the app and wasn't involved in the budget aspect of it. I can definitely say we invest a lot of time in customizing our logs and New Relic in order for it to work smoothly.
We benefited a lot by creating alerts and dashboards and measuring the impact on our servers/product, but specifically in our organization, the team [that] "owns" the customization and maintenance of New Relic is the Backend team and not the DevOps team. It doesn't help us accelerate development cycles though, at least not at the moment. It lets us gain confidence when performing changes in code/configurations.
We used Datadog for a few years, then moved to Splunk for a few more years, and now [we've been with] New Relic for the past year or so. Our main incentive to switch to New Relic was Splunk's increase of stability/unavailability issues + the increase of the monthly/yearly pricing model.

Do you think New Relic delivers good value for the price?

Not sure

Are you happy with New Relic's feature set?

No

Did New Relic live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of New Relic go as expected?

No

Would you buy New Relic again?

No

New Relic is well suited for gathering the logs from all of our servers, later on enabling [us] to query them (also in real-time) for debugging purposes. It's also built for helping [to monitor] our servers and comparing stats backward in order to see the trends in our servers' performance.