A Must Have Tool for Software Developers or DevOps!
January 17, 2022

A Must Have Tool for Software Developers or DevOps!

Meraz Haque | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with New Relic

New Relic is an awesome tool and a must-have for any engineering team who would like to understand what is going on with their software. We use this software [on] a daily basis. Both the DevOps and the Engineering team use this service. The best thing [about] this tool is it lets you analyze traffic rate, server issues, code issues, page load time, and many more in real-time. This is very useful when there is high traffic on the site or if you would like to understand one particular issue. New Relic helps you to dive deep into the code and pinpoint exactly where the error is happening. I can't imagine running our systems without New Relic!
  • Monitor traffic rates and server usage on real time
  • Helps engineers to dive deep into an issue and guides them to the root cause
  • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
  • Near real time reporting
  • Links with deployment so easy to understand if an issue has occurred after a particular release
  • Installation can be cumbersome at times depending on the setup
  • Mostly useful to engineering team but doesn't always help the non tech people
  • Errors [that] happen at [the] operating system level doesn't reach New Relic so [it's] hard to trace those issues
  • Pricing is bit steep but there [are] no other good alternatives
  • Price is steep but great value for the money
  • New Relic team is very helpful if you have any issues setting up the system
  • Great on monitoring traffic in real time
A must-have for any organisation [that] likes to monitor their system in real-time. Great on having a high-level overview of the servers, CPU, and different components running on the eco-system. Helped our organisation many times debugging issues in [the] backend. Helps to boost the speed of your site and it can be a great tool to identify what is causing slow down on your system.
The dashboards in New Relic are super amazing!! The DevOps in our team [have] created multiple dashboards which show real-time traffic, page load speed, site performance, and [much] more. We also have [a] tech dashboard [that] helps the engineering team to understand an issue when it happens or how it happened.
Our organisation uses PaperTrail for logging purposes. New Relic captures system logs or errors but it's not great [at] capturing an end to end cycle of an operation. PT works great in those types of cases.

Do you think New Relic delivers good value for the price?


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Did New Relic live up to sales and marketing promises?

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Did implementation of New Relic go as expected?

I wasn't involved with the implementation phase

Would you buy New Relic again?


A must-have tool for [businesses that] have lots of traffic and would like to monitor how [the] system is performing during high busy times. Great on tracing down an issue from [a] server/backend perspective. The browser tool is great as well for capturing JS-based errors but it doesn't capture all errors. It captures 9 out of 10 issues in most cases but some of the hard ones are not captured here (ie. operating system level error which doesn't reach to New Relic system and dies before that).